ip.board Join our team! Customer Service team members needed

[Guest IPS News]

 

Invision Community has an exciting opportunity to have customer service superstars join our team.

 

Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands.

 

We have been on the forefront of independent and white label engagement communities since 2002.

 

 

 

The Role

 

General duties could include assisting customers via forum support, customer communication and marketing needs, and bringing ideas and energy to new customer focused initiatives. Part-time and full-time positions are both available. This role will vary based on your experience, skills, and our needs. If you have a passion for helping others and all things customer service, we would love to hear from you.

 

The position is remote, but it will require significant overlap with the EST working day. We offer a friendly relaxed environment with an established team who have a passion for what they do. There is an opportunity to learn from others and progress into more senior roles.

 

 

 

Key Responsibilities

 

• Provide public facing support and guidance to customers and prospective customers.
  
• Work with customer service team to communicate and prioritize customer needs
  
• Write and edit documentation
  
• Website maintenance and content creation
  

 

The most important characteristic is a willingness to learn and to take on new challenges. The role is varied and we are happy to find the right combination of duties to fit your skills and experience.

 

 

 

Skills & Experience

 

• Familiar with social engagement, not necessary Invision Community
  
• Experience writing cheerful and helpful support responses
  
• Willingness to learn our Invision Community software
  

 

The depth of experience can vary between applicants. Please apply even if some of these areas are not your strongest points. We can offer training and mentoring for the right candidate and our team is very supportive.

 

 

 

Location

 

Remote but must be available for a significant portion of 9-5 EST working day.

 

 

 

Salary

 

Part-time and full-time positions are both available and pay would be determined by experience and assigned duties.

 

 

 

How To Apply

 

Please complete the application form giving us as much information as possible.

 

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